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Privacy Policy

Last updated June 2024

Who we are

Prepay Technologies Ltd is a company registered in England and Wales with company number 04008083 and a registered office at Station Square 1 Gloucester Street, Swindon, Wiltshire, SN1 1GW, United Kingdom.


PPS EU SA (a subsidiary of Prepay Technologies Ltd), a company registered in Belgium with company number 0712.775.202 and a registered office at Boulevard du Souverain 165, Boîte 9, 1160 Brussels, Belgium.

Together referred to as “Prepay Technologies Ltd”, “Our” and “We” herein.

Cards and Accounts

This Privacy Policy is only applicable to Cards and/or Accounts (“Card”) issued by Prepay Technologies Ltd. The Terms and Conditions relating to your Cards and/or Accounts will clearly state whether your Cards and/or Accounts is regulated as E-Money or payment services. If you are not sure, please do ask for clarification by contacting

Prepay Technologies Ltd is the Data Controller in relation to your Cards and/or Accounts and all necessary activities relating to the operation of the Cards and/or Accounts: allowing you to receive, activate and use your Card (activating, managing and using your online account where applicable, making and receiving payment transactions, meeting legal requirements, answering requests, providing information to you). You may be the Customer, or you may be a person that has been provided with Cards and/or Accounts by the Customer.

Programme Managers

If you provide any personal information to the Programme Manager relevant to your Card (this party is clearly identifiable by the branding on your card), the Programme Manager is a separate Data Controller, and you can view their Privacy Policy on their website. If you are not sure, please do ask for clarification by contacting

Retail Gift cards and other Cards which are not regulated as E-Money

If you have a product such as a gift card where Prepay Technologies Ltd is acting as a Data Processor and the product is not regulated as E-Money, please go to the website of the party that has issued the relevant gift card and details of how your personal data will be processed will be set out in this party’s own privacy policy. If you are not sure, please do ask for clarification by contacting

Contact details for the Prepay Technologies Ltd Data Protection Officer

Our Data Protection Officer can be contacted at PO Box 3883, Swindon SN3 9EA or at


The purposes and legal basis for processing your personal information

Processing is necessary for the performance your contract with Prepay Technologies Ltd and for the issue and operation of Cards and/or Accounts and is necessary for compliance with legal obligations applicable to Prepay Technologies Ltd such as financial crime prevention. Prepay Technologies Ltd does not use your personal information for marketing purposes and will not share your information with third parties for marketing purposes.


Financial crime prevention

Prepay Technologies Ltd will use your personal information to help decide if your accounts may be being used for fraud or money-laundering. We may detect that an account is being used in ways that fraudsters work, or we may notice that an account is being used in a way that is unusual. If we think there is a risk of fraud, we may stop activity on the accounts or refuse access to them. 

We might also check and share your information with law enforcement and fraud prevention agencies, judicial bodies, government entities, tax authorities or regulatory bodies. If fraud is identified or suspected, these agencies may keep a record of that information and we may refuse to provide any services.


Categories of personal information and collection

Type of personal information


Personal Details

Full name and birth

Contact Details

Where you live and how to contact you including phone numbers and e-mail addresses

Transactional Data

Details about your Card, use of your Card and payments to and from your accounts

Contractual information

Details about the products or services we provide to you

Locational Data

Data we get about where you are, such as may come from your mobile phone, the address where you connect a computer to the internet, or a shop where you buy something with your Card

Behavioural Data

Details about how you use our products and services

Technical Data

Details on the devices and technology you use


What we learn about you from letters, emails and conversations between us

Documentary Data

Details about you that are stored in documents in various formats, or copies of them. This could include things like your passport, drivers’ licence or birth certificate collected to fulfil customer due diligence requirements


Personal information will only be collected directly and voluntarily from you as part of the application process or as a result of transactions relating from the use of your Cards and/or Accounts. Some personal information may be verified by Prepay Technologies Ltd with use of publicly accessible sources to fulfil customer due diligence.


For TUI and UBT customers, Transunion (a credit reference agency) is used to help identify and verify individuals - please refer to for further details on how this information is used.

Lloyds Cardnet is used is a Payment Gateway that allows account holders to deposit funds to their accounts – please refer to for further details on how this information is used.


Sending personal information outside of the EEA

Prepay Technologies Ltd will only send your personal information outside of the European Economic Area (EEA) to:

  • Follow your instructions

  • Comply with a legal duty

In relation to personal information processed by Mastercard certain processors are located outside of Europe. Personal information processed by Mastercard is subject to Mastercard Binding Corporate Rules which you have enforcement rights under as a third-party beneficiary.


Recipients (or categories of recipients) of personal information

Prepay Technologies Ltd is committed to ensuring that your information is secure with us and with third parties who act on our behalf. These third parties include MasterCard, card manufacturers, suppliers of identity validation services, IVR and call recording (telephone) suppliers and (if relevant) the Programme Manager (this party is identifiable by the branding on your card). We use many tools to make sure that your information remains confidential and accurate, and we may monitor or record calls, emails, text messages or other communications in order to protect you and us.


Retention of personal information

We don’t keep your information for longer than we need to, which is usually up to 6 years in the United Kingdom and up to 10 years in the EEA after the end of the relationship or upon termination of the contract, unless we are required to keep it longer (for example due to a court order or investigation by law enforcement agencies or regulators).


Your Rights

You have certain legal rights to control what we do with your information. These include:


You have a right to access the personal information we hold about you


You have a right to rectification of inaccurate personal information and to update incomplete personal information


You have a right to request that we delete your personal information

Restriction on processing

You have a right to request us to restrict a processing of your personal information

Objection to processing

You have a right to object to the processing of your personal information


You have a right to personal information portability


You have a right to object to direct marketing


To exercise any of your legal rights, you can register your request here or email Prepay Technologies Ltd at or you can write to Prepay Technologies Ltd DPO at PO Box 3883, Swindon SN3 9EA.


Your right to lodge a complaint with the Information Commissioner’s Office

If you wish to raise a complaint on how we have handled your personal information, you can contact our Data Protection Officer. We hope that we can address any concerns you may have, but if we fail to address your complaint you can contact either the:


If you choose not to give personal information

If you choose not to give us your personal information, it may mean that we cannot perform services needed to run your Cards and/or Accounts. It could mean that we cancel your Card, Accounts or services you have with us.